Saturday, July 17, 2010

Upcoming Board Elections

There are two major issues facing the incoming Kenwood Board of Directors: (1) parking garage renovation and (2) general maintenance and management of our building, including supervision of the contractors hired to maintain it. We need a more accountable Board. But, a new Board will not solve our problems. Kenwood Residents will also have to make some changes. We must learn how to organize ourselves and claim the authority that is rightfully ours to live in a well-managed, well-maintained, safe and pleasant home.

Here is one suggestion. Insist on different arrangements for structuring the management of our building and monetary resources. At present, General Manager is supervised by Kenwood Board. There are multiple problems with the current arrangement.

  • Board is not a person, it's an entity. An entity is not a supervisor who can adequate respond to Resident requests and valid complaints/observations about matters that affect satisfaction and quality of life in our homes.

  • Board members are volunteers; supervising General Manager and Management Office is a full-time job that ought to be performed by someone who is professionally qualified to do so.

  • Board is not accountable to anyone, least of all Unit Owners. There are few, if any, mechanisms by which Unit Owners may hold Board accountable to act in Owners' best interest in maintaining the building, selecting contractors, supervising employees, and monitoring maintenance needs.

  • Board is not compelled to remedy Unit Owner dissatisfaction with building services as there are few, if any, mechanisms available for Unit Owners to demand satisfaction in exchange for monthly condominium fees, which are ostensibly collected in part to pay for General Management.

  • Strong management structure will become ever more crucial to maintain a sane and peaceful quality of life at our Kenwood homes as we enter into the garage renovation project.

As long as Kenwood Board is General Manager's designated supervisor, Kenwood Residents will continue to be plagued with mismanagement of Unit Owners' resources. Poor outcomes of our current management structure include continuing property deterioration, poorly managed employees, unsupervised contractors, and no service at all or service without a smile.

What We Can Do

1. Attend the upcoming "Meet the Candidates" event to and ask each candidate how she or he might address the problem of lack of effective management structure at Kenwood.

2. Pose questions to potential Board candidates about how she or he might address a hypothetical event based on a specific incident of dissatisfaction you have encountered while living at Kenwood.

3. Consider how you might be prepared to promote more satisfactory management arrangements at Kenwood. Be specific.

MEMO: Kenwood Garage

Date: 09-JUL-2010

To: Kenwood Residents

From: Cheryl Howard, Unit Owner

Subject: KENWOOD PARKING GARAGE

Our garage desperately needs maintenance. As a community, we are challenged with the urgent need to address this project without wreaking havoc on our daily routines, diminishing our quality of life, creating safety hazards, and damaging property equity. There are multiple alternatives to the plan Kenwood Board and its consultants have recommended for performing critical maintenance on the garage. Unfortunately, Board continually relies solely on advice from contractors whose best interest involves maximizing profit to the exclusion of protecting the peace and safety of our homes.

Kenwood Unit Owners generate a lucrative stream of income for Legum & Norman, General Counsel, and every contractor with whom we conduct business. However, Owners have no way to participate in decision-making about how our money is being used. Board is making reckless decisions about the garage project without considering our needs. They have chosen to be directed by corporate interests rather than guided by input from Owners who want to be heard and whose needs should be considered and valued. Town Hall Meetings do not provide Owners with a forum for constructive input into decision-making. They promote chaotic, useless complaining and serve Board and Management by providing a convenient venue for announcing decisions that have already been made.

Engineers who advise Board about garage project statement of work benefit from recommending that an excessive amount of work be performed in the shortest possible time frame. Their direct and overly influential involvement in decision-making about statement of work and construction contract creates an inherent conflict of interest, for which Kenwood Owners will pay. Here’s why: (1) engineers’ fee is determined as a percentage of the projected cost of construction, (2) they have existing relationships with preferred construction firms and insider influence on which construction firms Board invites to bid on garage construction contract; and (3) their involvement is critical in advising Board during review of construction bids and they are predictably motivated to steer decision-making according to what is important to them—PROFIT and EASE of completing the job.

To address Owner needs, it is critical that Board include broadly represented Owner input during design and implementation of garage maintenance. It is possible for Owners to collectively document their requirements, observations, and advice. Furthermore, it is possible to do so in a civil, kind, respectful manner. Read below for some suggestions about what Owners can do.

What We Can Do

1. Compile a written list of Unit Owner concerns that must be addressed by Board and Engineering Contractor during development of technical specifications for Garage Project statement of work. Owners’ list of considerations will also serve as a guide in issuing invitations for bids from construction contractors and evaluating the merit of bids to determine which contractor will best meet the needs of Kenwood Unit Owners.

2. Organize and participate in respectfully facilitated meetings convened for the sole purpose of hearing and documenting every Owner’s voice that wants to be heard. Other possibilities include organizing online efforts conducted through email and listserv. There are ways we can organize ourselves that are not painful, fruitless, and time-consuming.

3. Be aware that whether Owners participate in decision-making about Garage Project is a matter of justice, morality, and community. Regulations set forth in Condominium By-laws might become a moot point if we decide to work together peacefully and productively for our own good. As long as we remain disorganized and divided, we are working for Legum & Norman, consulting engineers, and our future construction company, all of whom depend on our condominium fees as a lucrative stream of income.

4. Attend Condominium Board Meetings. During Unit Owners Forum take the opportunity to introduce yourself and ask a specific question about the Garage Project or any other maintenance issue regarding the building. Although the Board may not provide a direct answer, your concerns should be formally noted in the Meeting Minutes, others Owners will become more vigilant about what is happening in our building and hopefully become increasingly aware of the serious nature of the problems we face as a community at this time.

Rodent bait


Empty food wrappers and trash are attractive to mice, bugs, and rats. The guys might want to tidy up a bit. But when there's little or no supervision, it's easy to let things slide.

Open Can of Paint


Here is an open can of yellow paint that has been sitting in the unlocked closet next to the C level elevators. It's a fire hazard. It's a waste of money. It's could be harmful to small children.

Dirty Windows


The windows in my unit were not washed this past cycle (was it it June?). The screens were never removed. Yet I paid my full condo fee, on time, as I always do. I'm paying the fee yet I'm not getting services for which I'm paying.

I have notified both General Manager and Legum & Norman. Hmmmm, still no remedy.

I'm guessing that there was no supervision of the contractors who did [not do] this work. If a responsible person on staff @ Kenwood had been supervising this task and contractors who were paid to perform it, the work likely would have been completed in a workman like manner.

I don't think there's anyone monitoring the contractors. I am certain there is no one following up with residents to make sure maintenance is being performed satisfactorily, if at all.

Sense of Humor



The guys are hilarious. They store their blueprints in this drawer. Boys will be boys.

Paint supplies stored in B-level Service Elevator





These paint supplies and other tools seem to have found a home in the Service Elevator. They have been in the same spot now for at least three weeks that I know about. Is this where tools should be stored? I would hate to see a little kid wander in and get cut or injured from the tools. Also, very unsightly. The tools are there for the taking if anyone wandering through might decide to select something for home use.

Note the aerosol spray cans. Kids would love to get into this. Is this a fire hazard?

Trash on Balcony



This photo was taken on July 5th, 2010. The trash you see has been in the same spot for over four years. About three years ago I notified General Manager about the trash, in writing. At the time there was a ladder among the trash with the name "Yankee" printed on it. After I notified the General Manager about the trash and ladder, the ladder was removed by the evening. But the trash has remained ever since.

In light of the recent mice and bug fiasco, I notified the General Manager and Board President about the trash again in early June 2010. Board President assured me she would 'look into it."

I'm wondering how long it takes to look into it since it's now six weeks since I re-reported it.

Cluttered Hallways


General Manager is distributing memos by leaving them in Resident's doors. I believe this is in violation of condominium by-laws. When we open our doors in the morning to leave for the day a memo falls to the ground. When we come home in the evening and open our door, a memo falls to the ground. Annoying, unsightly, and gives the impression of disorganization.

When a unit is unoccupied, the memos clutter the hallways announcing that the unit is vacant or resident is on vacation.

Leaking container of painting chemicals


Not much explanation needed here. Photo snapped Saturday, 17 July in the same cluttered area next to the C wing elevators. There is fluid leaking out around the base of the can.

Open Container Paint Thinner



I snapped these photos around 3:30 pm on Saturday, July 17th. Yes, there was liquid in the container that smelled like paint thinner. The container was sitting on the floor behind an unlocked door next to the C level elevators.

A youngster might easily wander in and decide to investigate. Also, what are the implications for fire safety?